FAQ’s

FAQ'S

How fast can I go with E-Bikes?
You can go as fast as you can pedal or that gravity will allow. However Australian Law states that for public road and trail use the motor provides assistance up to 25km/h.
Do I need a license to ride one?
Just like a normal bicycle you don’t need a license.
How far will a single battery charge get me?

If you’re wondering how far you can go on a single charge, just know it depends on a variety of factors and no two ebikes will produce exactly the same range. Any quoted “up to” range estimate is generally the maximum range possible given favourable conditions including terrain, weather, rider input and more. If you are a power junkie and love riding on higher power levels then as a guide halve the “up to” estimate.

What is the life of a battery?

Battery life can vary based on usage; however, our general guide is anywhere from 2-5 years. Each battery has a limited number of ‘charge cycles’ but often we find this not to be the limitation. The main contributor to shorter life spans is how you look after your battery.

What happens if my battery runs out?

We have all done it at one point or another so don’t fret! The bike can still be
pedalled without battery assistance – it is designed this way. Just get it back on
charge as soon as you can so the battery isn’t left empty for long.

Can the battery be removed for charging?
Most of the time, yes! How do you know? Generally, eBike batteries that are
removable will have a key slot that otherwise secures the battery into (or onto) the frame. If this is the case, a charge port is usually able to be located on the battery. There are some ebikes now that have batteries built into the frame without the ability to easily remove it and for these ones you will need to take it to an ebike technician to remove it.
How can I avoid punctures?
Punctures are rare but annoying if they occur. Fortunately there are a couple of things you can do to minimise your chances of getting one. Firstly, getting your tyre pressures right. Too low and you can run into what’s called a pinch flat. In short, this is when the rim perforates the tube because of a hard bump or hit.
Secondly, you can opt for some kind of extra lining either attached to the tyre or inserted separately. This adds an extra layer of protection between the tube and the tyre surface. Puncture resistant or “thorn proof” tubes are also available.
How often should I service my ebike?
The answer depends on what you use it for, how often and how hard. However as a guide we recommend the first service within the first 6 months and up to 12 monthly thereafter. One of our best pieces of advice when it comes to maintenance and servicing is to “keep up not catch up”.
What payment methods do you accept?
We accept debit cards, credit cards including AMEX, mobile payments, electronic bank transfers and cash. Our online store also offers AfterPay.
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